FAQs
10 Helpful Message
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Q: Do you offer guarantee for the products?
Yes, we offer 3-5 years warranty to our products.
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Q: Is it OK to print my logo on led light product?
Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
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Q: How to proceed an order for led light?
Firstly let us know your requirements or application.
Secondly we quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places a deposit for formal order.
Fourthly We arrange the production.
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Q: How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping are also optional.
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Q: Do you have any MOQ limit for led light order?
Our MOQ is 200 pcs. For new customers, there are two times to order below 200pcs, the third time will charge 160usd for machine operation if MOQ cannot be reached.
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Q: What about the lead time?
Sample needs 3-5 days, mass production time needs 30-35 days for not hot sale products.
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Q: Can I have a sample order for led light?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
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Q: How to deal with the faulty?
Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new orders for a small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to the real situation.
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Q: What certifications do you have?
We have acquired ISO9001 quality management system certification and TUV/ENEC/SAA/CE/CB/ROHS certificate for the products.
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Q: What are the acceptable payment methods for your company?
Generally 30% T/T deposit, 70% T/T balance payment before shipment. More payment methods depended on requirement.
